Refund policy

Effective Date: October 1, 2026

At TYRONA, your experience matters to us. We stand behind the quality of our pieces and want you to feel confident with every purchase.

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1. RETURN ELIGIBILITY

We accept returns on eligible items within 14 calendar days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.

  • All original packaging must be included, including jewelry boxes, inserts, and any accompanying materials.

  • Items must not show any signs of wear, alteration, or damage.

  • Proof of purchase is required, such as an order number or confirmation email.

Additional Conditions for Earrings:

For hygiene reasons, earrings must be completely unworn and returned in their original condition and packaging. Earrings showing any signs of wear will not be accepted for return.

Non-Returnable Items:

  • Gift packaging add-ons

  • Gift cards

  • Final sale items, where clearly identified

  • Personalized, engraved, or custom-made jewelry

2. HOW TO START A RETURN

To initiate a return, please email our support team at returns@tyrona.ca with the following information:

  • Your full name and order number

  • The item(s) you would like to return

  • Reason for return

  • Supporting photos, if the item is damaged, defective, or incorrect

Return requests must be submitted within 14 calendar days of delivery.

Once your return request has been reviewed and approved, we will provide you with the return shipping address and further instructions.

3. RETURN SHIPPING

  • Customers are responsible for arranging and covering all return shipping costs unless the item received was incorrect or defective.

  • All approved returns must be shipped to the return address provided by TYRONA.

  • We strongly recommend using a trackable shipping method to ensure your return arrives safely.

  • TYRONA is not responsible for packages lost during return transit. 

  • Returns must be shipped within 7 days of return approval. Returns shipped after this timeframe may not be accepted.

4. REFUNDS

Once we receive and inspect your return, please allow up to 3 business days for processing.

If approved:

  • Your refund will be issued to your original payment method.

  • Please allow 5–7 business days for the refund to appear, depending on your payment provider.

  • You will receive an email confirmation once your refund has been issued.

5. EXCHANGES

We currently do not offer direct exchanges. If you would like a different item, size, or style, we recommend returning your original purchase in accordance with our return policy and placing a new order.

 

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that’s damaged, defective, or not what you ordered, please contact us within 7 days of delivery with:

  • A photo of the issue
  • Your order number
  • A description of the problem

We will prioritize these issues and do our best to resolve them promptly — either through a replacement, store credit, or refund.

7. LATE OR MISSING REFUNDS

If you haven’t received your refund:

  • Check your bank or credit card statement again
  • Contact your payment provider (some banks take longer to process refunds)
  • If it’s been more than 10 business days and the issue persists, email returns@tyrona.ca

8. CONTACT US

For any return-related questions, feel free to contact us:

Email: returns@tyrona.ca 
WhatsApp or Text: +1 (437) 229-3250  
Website: tyrona.ca  

We’re here to support you — always.